Faqs

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TERMS AND CONDITIONS FOR
CUSTOMIZED PACKAGING

  • Advance Deposit of 50% from the agreed amount, upon confirmation.
  • Non-Refundable after 7 Days of acceptance of PI.
  • All Customized Template/Mould is to be paid in full, upon confirmation.
  • DELIVERY: FREE delivery within Klang Valley for a minimum quantity of 1,000 pieces, subject to terms and condition.
  • STORAGE: Products storage in MMKglo warehouse should not exceed 6 months from date of order.
  • INSURANCE: A sum insured for fire and burglary is covered for stocks in MMKglo Warehouse. Subject to terms and condition.
  • If you need any mock up or samples other than MMKglo’s standard design,  a minimum fees of RM100 shall be imposed. However, the fees shall be waived should the job be awarded to MMKglo.
  • Unprinted products:  Approximately 10 – 15 Working Days, subject to Deposit.
  • Printed products: Approximately 20 – 25 Working Days, subject to approved Digital Print and Deposit.

RETURN AND
REFUND POLICY

  • Clients must notify MMKglo if the delivered products are not according to requirements and specification or are defective within 3 working days after receiving the orders.
  • Approximately 3 Working days, subject to stocks availibility.
  • Clients must notify MMKglo if the delivered products are not according to their requirements and specification or are defective within 3 working days after receiving the order.
  • A charge back is not an option; however, a free re-print of the order is provided by the MMKglo depending on terms and conditions.
  • Full order must be shipped back within 7 working days by the client at their own cost along with proper documents or product’s defects and digital photographs so that the order can be reprinted correctly.
  • Should the error is proven is not caused by MMKglo but clients still want a refund, they will have to send back the printed job to MMKglo. A charge back will be provided after deducting the product’s setup and shipping cost by MMKglo.